Staff Job Openings
Job title:
FLSA Classification:
Reports to:
Student Account Representative
Non-Exempt, On Campus
Office Manager
Position goal:
The goal for each member of the USW campus community is to believe and live consistently by the principles of the mission of the University. The USW mission is as follows:
University of the Southwest is a Christ-centered educational community dedicated to developing men and women for a lifetime of servant leadership by emphasizing individual faith, responsibility, and initiative.
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Teaching at University of the Southwest adheres to belief in God, in the Bible as the inspired Word of God, in Jesus Christ as the Son of God, and in the separation of church and state.
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University of the Southwest strives for excellence in academic curriculum, campus life programming, and student activities in a supportive educational community where freedom of thought and expression is honored and the demonstration of faith in acts of service is encouraged.
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At University of the Southwest, students are instructed and mentored by a faculty and staff who demonstrate Christ-centered values and maintain an environment where students can live and work cooperatively, valuing the multiple cultures from which they came.
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As a community of initiative, University of the Southwest challenges graduates to become enterprising members of our society contributing to the common good by advocating and participating in the productive commerce of free enterprise, the constitutional privilege of self-government, and the practical contributions of community service.
Position Summary:
The Student Account Representative is responsible for managing assigned student accounts to include processing payments, verifying financial aid, and overall communications to assist students in maintaining current financial accounts.
Essential Functions:
Maintain good customer service by being prepared to work according to established office hours. Overtime is only permitted with prior approval from the Office Manager.
Schedules will be coordinated so that the Business Office has coverage at all times during the work day.
Represents the Business Office in the registration cycle, verifying that all enrolling students have appropriate means to satisfy the cost of tuition, fees, and other related charges in a manner consistent with the institution’s payment policies.
Accurately codes and inputs payments to the appropriate accounts by using the computerized accounting system.
Responsible for student billing and payment of student accounts.
May serve as the University’s cashier and prepare deposits of payments and contributions daily or as needed.
Coordinates with the Financial Aid office for the timely and accurate application of student financial aid to student accounts.
Maintains support schedules for accounts receivable to facilitate collections procedures and measurement by management of the timeliness of accounts receivable.
Maintains student account confidentiality, obtaining FERPA forms when necessary.
Provides general support to other Business Office and administrative functions.
Other responsibilities:
Observe USW vacation blackout dates.
Perform other related duties as assigned.
Participate in campus activities as available.
Education, experience, & skills required:
Bachelor’s degree in Accounting, Business Administration, or related field preferred, or equivalent experience.
Experience in a higher education institution, with Colleague ERP software, preferred.
Demonstrated experience with Microsoft 365 applications, including SharePoint, OneDrive, Office Suite, Outlook, and Teams.
Ability to manage and prioritize tasks, meet deadlines, and oversee major projects from development to completion independently or as a team.
Excellent communication (written and oral), organizational, and attention to detail skills.
Ability to act with discretion and maintain confidentiality regarding student accounts.
Student-oriented and customer service-focused, with a demonstrated commitment to quality customer service strategies and diversity.
Applications should be submitted via email to Veronica Torrez (vtorrez@usw.edu).