top of page

Staff Job Openings

Job title:
FLSA Classification:
Reports to:

Director of Financial Aid

Exempt, On Campus

Executive Director of Financial Aid

Position goal:

The goal for each member of the USW campus community is to believe and live consistently by the principles of the mission of the University. The USW mission is as follows:


University of the Southwest is a Christ-centered educational community dedicated to developing men and women for a lifetime of servant leadership by emphasizing individual faith, responsibility, and initiative.

  • Teaching at University of the Southwest adheres to belief in God, in the Bible as the inspired Word of God, in Jesus Christ as the Son of God, and in the separation of church and state.

  • University of the Southwest strives for excellence in academic curriculum, campus life programming, and student activities in a supportive educational community where freedom of thought and expression is honored and the demonstration of faith in acts of service is encouraged.

  • At University of the Southwest, students are instructed and mentored by a faculty and staff who demonstrate Christ-centered values and maintain an environment where students can live and work cooperatively, valuing the multiple cultures from which they came.

  • As a community of initiative, University of the Southwest challenges graduates to become enterprising members of our society contributing to the common good by advocating and participating in the productive commerce of free enterprise, the constitutional privilege of self-government, and the practical contributions of community service.

Position Summary:

The Director of Financial Aid will assist the Executive Director of Financial Aid while also articulate university and federal financial policies and procedures to new and returning students. The Director of Financial Aid also provides counsel and assistance to students in the process of completing their financial aid applications while helping students to explore their various aid and loan options. The Director of Financial Aid works in cooperation with the financial aid team in order to complete daily, weekly, and monthly processes, reporting and reconciliation requirements, annual audit preparation, various required reports/surveys, etc.

Essential Functions:
  • Assist the Executive Financial Aid Director develop and foster an environment that encourages staff development and professional customer service within department while ensuring the university is in compliance with federal, state and accreditation agency regulations.

  • Assist the Executive Financial Aid Director in the preparation and submission of federal, state and agency reporting, such as Federal Application to Participate and Fiscal Operations Reports (FISAP), IPEDS, Common Data Set, Year-End Reconciliation, and Annual audit.

  • Maintain confidentiality of private information according to procedures, rules, and statutes

  • Advise and counsel students and parents on eligibility requirements for federal, state and institutional aid

  • Assist students in estimating their educational expenses, calculating their needs for the year and preparing a financial aid plan

  • Review financial aid applications; perform needs analysis in order to determine need for both undergraduate and graduate students

  • Ensure compliance with all financial aid policies, procedures, and regulations when reviewing financial aid applications

  • Responsible for processing applications, administering and managing all financial aid programs including Federal, State, and Institutional aid programs. This includes but is not limited to:

  •     Free Application for Federal Student Aid Application

  •     Loan Entrance/Exit Counseling and Master Promissory Note

  •     Federal Pell Grants, New Mexico Student Incentive Grants, and Federal Supplemental Educational Opportunity Grants

  •     Work-Study – Federal and New Mexico

  •     Internal and External Scholarships

  •     Direct Federal Loans

  •     Private Alternative Education Loans

  •     Return to Title IV Funds

  •     Perform application verification

  •     Resolve customer conflicts/complaints

  •     Satisfactory Academic Progress (SAP)

  •     Skip-Trace

  •     Bureau of Indian Affairs forms

  •     HUD/SNAP/TRIO/Misc. forms

  • Complete daily processes: Department of Education/Colleague Imports, Institutional Student Information Report and Records, and Student Financial Aid Packaging of financial awards

  • Complete weekly required reports: Award Eligibility Verification, Batch Financial Aid Transmittal Register, and Enrollment Report

  • Complete monthly required reports: Direct Loan Common Origination and

  • Disbursement Website Reject Report, Direct Loan Variance Report, Common Origination and Disbursement Website Pending Loan and Pell Report

  • Complete end of semester required reports: Stop-out, Withdrawals, SAP

  • Be proactive in the onboarding of students to achieve a great student experience

  • Assist with self-service questions

  • Explain how FA is typically awarded

  • Explain financial disbursement in relation to billing charges, refunds, and credits

  • Assist with answering general refund related questions

  • Assist the business office personnel to regards to Financial Aid items and account collections

  • Reach out to students prior to term regarding due dates and pending items

Other responsibilities:
  • Attends meetings in order to stay current on financial aid processes, federal regulations, and campus updates

  • Observes USW vacation blackout dates

  • Performs other related duties as assigned

  • Participates in campus activities.

Education, experience, & skills required:
  • Attends meetings in order to stay current on financial aid processes, federal regulations, and campus updates

  • Observes USW vacation blackout dates

  • Performs other related duties as assigned

  • Participates in campus activities.

Applications should be submitted via email to Veronica Torrez (

bottom of page