To ensure the best response, please use the following as a guideline when requesting assistance from Technology Services.

We strongly encourage all of our off campus and student users to submit their initial request using the Online Support Request Form or to call the Helpdesk support number at 833-587-9832 and leave a voicemail. These methods will likely result in the fastest resolution to your problem after hours and will not slow down your resolution during business hours.

The Custom FAQ program allows us to document and track support tickets as well as creates FAQ's for faster resolution of issues.


On campus users can also utilize the above methods after hours but may need to call a specific technician for specific problems during business hours. Find the appropriate person below.

Contact Julio Castillo at (575) 492-2180 for issues regarding:

  • Installation and support of all USW owned PC's, laptops, printers and projectors including labs and classroom teaching stations.
  • Registration and Remediation support for personal computers on the USW Network (Bradford Campus Manager)
  • Student, Staff, Faculty problems with wireless internet access

Contact Daniel Williams at (575) 492-2112 for technical Issues including account creation and suspension for:

  • Outlook (email) Account Access
  • Windows logon access
  • Guest Access to USW Network
  • Data Storage and Recovery
  • Internet Access from USW systems

Contact David Willis at 833-587-9832 ext. 1 for technical Issues involving Blackboard Content or other issues related to blackboard specifically.