To ensure the best response, please use the following as a guideline when requesting assistance from Technology Services.

We strongly encourage all of our student and faculty users to submit their initial request using the following methods: 

  • Online Support Request Form

  • Call the Help desk support number at 833-587-9832 and enter the appropriate extension from the menu prompt. Please leave a voicemail if no one can pick up at the time you call. 

Please submit your request and wait for a response. Each method will result in a ticket being created for our staff to work on, and sending repeat requests will not result in a faster resolution. 

If you are a University employee, please submit a request as shown above or use the USW Slack support ticket submission system. This will not change speed of resolution but is available to employees who prefer to use that system.