Technology Services

Technology Services is located in the Mabee Teaching and Learning Center, Suite 116 on the USW Campus in Hobbs, NM. 

We strongly encourage all student and faculty users to submit their initial request using the following methods: 

  • Online Support Request Form

  • Call the Help desk support number at 833-587-9832 and enter the appropriate extension from the menu prompt. Please leave a voicemail if no one can pick up at the time you call. 

Please submit your request and wait for a response. Each method will result in a ticket being created for our staff to work on, and sending repeat requests will not result in a faster resolution. 

Our technical staff may or may not be in their offices at any given time depending on their duties for the day. If at all possible, you will be contacted during the same day you submit your ticket. If this cannot be done whether due to the time of the call or staff availability and work load, you will be contacted as soon as is possible. We will work to respond to your issue as quickly as is possible accounting for severity and existing work load/availability.

For non-emergency issues reported on holidays and after the posted hours, tickets will be addressed  as soon as possible the following day during the posted hours if at all possible. In such cases we will work to get back to you within one day and will address your issue in order of receipt. True emergency issues will be given priority, however. We thank your for your understanding.

Normal Support Office hours in US Mountain Time are as follows:
Mon - Fri 8am-5pm 

On Call Support via Support Line/Ticket Submission form shown above only:
Mon - Fri 5pm-8pm 
Sun - Sat 8am-8pm 

If you are a University employee, please submit a request as shown above or use the USW Slack support ticket submission system. This will not change speed of resolution but is available to employees who prefer to use that system.

IT Support Staff:

Julio Castillo
Assistant Director of IT

Office: MTL 116
Phone: 575.492.2180 (business hours only)

Daniel Williams
Senior Technology Specialist

Office: MTL 124
Phone: 575.492.2112 (business hours only)

David Willis
Instructional Design Technician

Phone: 833-587-9832 ext. 1

The USW Technician may request that you start the Quicksupport Software linked below. The software, once running, will present you with an ID number and a password that you can then provide to the USW technician to allow remote access for troubleshooting purposes.

Click USW QuickSupport for the software